Shipping and Delivery Terms

Order Processing: Orders are processed within 24-72 hours after payment confirmation.

Shipping Times: If shipping times exceed 7 days, the buyer will be notified of the estimated shipping date and given the option to accept the new date or cancel the order.

Delivery Times: Delivery times vary depending on the customer’s location and the selected shipping option. Dates are estimated and subject to change due to external factors such as customs delays. Deliveries are made Monday through Friday, excluding public holidays.

Shipping Costs: Shipping costs are calculated based on destination and order weight, with the total cost displayed before finalizing the purchase. Free shipping is offered within the Iberian Peninsula, Balearic Islands, and Portugal for purchases over €50.00. For orders under this amount, the shipping cost is €7.90.

Shipping costs to the Canary Islands, Ceuta, and Melilla depend on the volume and weight of the order. Additionally, the 21% VAT is deducted from your purchase as these regions are exempt from this tax. Please consult us directly for specific costs.
We ship worldwide. Please contact us for shipping costs to your country without obligation.

Security and Incident Handling

Secure Packaging: We are committed to securely packaging all products to minimize damage during transit.

Delivery Verification: Upon delivery, we request verification of the merchandise’s condition and any anomalies be noted directly on the delivery receipt.

Damage Documentation: In case of damage, we ask the customer to take photographs of the product and packaging to facilitate claims with the courier company.

Packaging Retention: We recommend keeping the original packaging until you are sure the product is in perfect condition and correct.

Additional Policies to Enhance the Shipping Experience

Proactive Updates: Implementation of a communication system to proactively inform the status of the shipment.

Shipping Insurance: We offer optional shipping insurance that covers damage or loss during transit.

Address Verification: System in place to ensure accuracy in the delivery address.

Scheduled Delivery Options: Ability to select specific dates and times for delivery.

Extended Claim Window: Extended period to file claims for damaged or incorrect products.

Receipt Confirmation: Signature required upon receipt of high-value products to confirm correct delivery.

Limitation of Liability: Details of conditions under which the company is not responsible for delays (e.g., extreme weather or strikes), with a commitment to keep customers informed.

Contact for Issues: For any delivery issues, customers can contact us via our Customer Service phone number +34 602 50 33 66 or by email at info@braburagrills.com.

Lost Packages

In case of loss during shipping, we will work with the courier service to locate the package. If it is not recovered, we will proceed with either a replacement of the product or a full refund, based on the customer’s preference.